客户服务/投诉处理/客服专员 驿舒达酒店预订服务(上海)有限公司 驿舒达酒店预订服务(上海)有限公司,驿舒达 At HRS “We love to make it happen”: We are the global market leader when it comes to tech- and data driven business travel solutions. Our enterprise business offers end-to-end hotel management solutions to more than 7,000 corporate businesses globally to simplify their business travel. State of the art service solutions like strategic consulting & hotel procurement, travel payment and expense solutions or efficient tools to manage corporate meetings and group booking facilitate the travel processes and guarantee savings along the value chain.
Today we work globally with the Fortune 500, such as Google, China Mobile, Amazon, Siemens, Hitachi, Alibaba, Volkswagen, WorldBank.
We are looking for a Shanghai based 2nd Level Agent China (m/f/d) that provides contribution to the continuous improvement of services for HRS customers.
Your challenges
• Take end-to-end responsibility of dealing with complaints from HRS customers with excellent quality and service standards
• Clarify the causes of customer complaints with internal and external contacts
• Process the customer complaints with optimal solution
• Maintain and manage the customer data in the system
• Participate in process optimization project
Your commitment
• Bachelor’s degree or above
• Several years of working experience in complaint management, ideally in the hospitality or tourism industry
• Good knowledge in PC application, with proficiency in using Call-Centre-Systems or other related specified software
• A structured, independent and service oriented working style
• Fluency in English, spoken and written
Your rewards
At HRS we feel globally united and mutually responsible, a belief that is rooted in our company history and values: Thinking and acting like an entrepreneur, with everyone across the whole company being given the opportunity to take full ownership to deliver on our shared vision every single day.
You will work in a modern working environment with flexible working hours and the option to work from home. Our training and further education offers give you plenty of room for your personal growth and individual development.
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