EBS产品技术支持岗位职责要求

职位描述：

Objectives:

AsamemberoftheSupportorganization,yourfocusistodeliverpost-salessupporttoOracleEBScustomers.Thisinvolvesresolvingpost-sales-technicalcustomerinquiriesviaphoneandelectronicmeans,aswellas,technicalquestionsregardingtheuseofandtroubleshootingforourElectronicSupportServices.Aprimarypointofcontactforcustomers,youareresponsibleforfacilitatingcustomerrelationshipswithSupportandprovidingadviceandassistancetointernalOracleemployeesondiversecustomersituationsandescalatedissues.

JobRoleResponsibilities:

Leadingcontributorindividuallyandasateammember,providingdirectionandmentoringtoothers.Workisnon-routineandverycomplex,involvingtheapplicationofadvancedtechnical/businessskillsinareaofspecialization.Becauseofsubstantialcustomerinterfacing,ademonstratedabilitytoworkwithcustomersonanindependentbasiswithexceptionalcommunicationskills,whileconsistentlyachievingtheabsolutehighestlevelsofcustomersatisfaction.

·RespondsandinteractwithcustomersthroughOracleSupportPortal,phoneandsupporttoolslikeonline-conference.

·Handlescustomers’SRs(ServiceRequest)pertainingtoOracleEBSFinancials–Receivable(AR)

·Simulateclientissuesoninternalinstances

·EnsurescompliancewithOracle’sregulationsthroughGCSdefinedsupportpolicies,processesandprocedures

·Forcriticalissue,performescalationorcollaborationwithvariousOracleSupportteamacrossgeographiese.g.OtherEBSmodule/productsupport,SME/ARE,SAM,CAMorconsulting/on-sitewherenecessarytoexpediteresolution

·InterfacewithBDEandOracleDevelopmenttojointlyassistcustomeronbugs/patches/ER

·beanadvocateofProactiveservicesthatsteerscustomerstowardsself-help.Write,publishandmaintainarticles/whitepapersonEBSproduct.

·CustomerServiceorientedwithafocus/passiononcustomersatisfaction

·Self-starter,capableofself-teachingnewtechnology,takeinitiative,problemsolver

·WrittenandverbalfluencyinEnglishisaMUST

TechnicalRequirement&Qualification:

CandidateshouldbeexperiencedFinancials-ITprofessionalwithatleast4yearsofexperienceindevelopmentofFinancials/Accounting/Auditing,ConsultingorSupportServices.

·KnowledgeofaccountingprinciplesandgoodunderstandingofOracleEBSFinancialsproductslikePayables,Receivables,GeneralLedger,FixedAsset

·ExperienceinOraclePayablesAccounting,familiarwithdatarelatedtoInvoices,Payments,Accounting,SuppliersandTaxetc.relatedwouldbeadvantageous

·hasextensiveexperienceinEBSandrelatedTechnologieslikeSQL,PL/SQL,OracleReports,XMLPublisher,JAVAtechnologyanddatabase

·hassomebasicknowledgeskillinOperatingSystem:anyflavorofUNIX/AIX,Linux,alongwithWindows.

·Abletoresearch/troubleshoottechnicalandindustryissuesintheOracleEBSFinancials(e.g.PeriodClose)usingFRD,Trace,TKPROF,andHTMLtracefilesetc.

·Systemadministration,applyingpatchesandperforminginstallationorupgradesexperiencewouldbeanadvantage

·BS/MSinEngineering/ComputerScience/ManagementInformation,relatedfieldorequivalent

DetailedDescriptionandJobRequirements

AsamemberoftheSupportorganization,yourfocusistodeliverpost-salessupportandsolutionstotheOraclecustomerbasewhileservingasanadvocateforcustomerneeds.Thisinvolvesresolvingpost-salesnon-technicalcustomerinquiriesviaphoneandelectronicmeans,aswellas,technicalquestionsregardingtheuseofandtroubleshootingforourElectronicSupportServices.Aprimarypointofcontactforcustomers,youareresponsibleforfacilitatingcustomerrelationshipswithSupportandprovidingadviceandassistancetointernalOracleemployeesondiversecustomersituationsandescalatedissues.

AsaSr.SupportEngineer,youwillbethetechnicalinterfacetocustomers,OriginalEquipmentManufacturers(OEMs)andValue-AddedResellers(VARs)forresolutionofproblemsrelatedtotheinstallation,recommendedmaintenanceanduseofOracleproducts.HaveanunderstandingofallOracleproductsintheircompetenciesandin-depthknowledgeofseveralproductsand/orplatforms.Also,youshouldbehighlyexperiencedinmultipleplatformsandbeabletocompleteassigneddutieswithminimaldirectionfrommanagement.Inthisposition,youwillroutinelyactindependentlywhileresearchinganddevelopingsolutionstocustomerissues.

Jobdutiesarevariedandcomplexutilizingindependentjudgment.Mayhaveprojectleadrole.4yearsexperiencewithCoreproductsorfiveyearsexperiencewithApplicationsproductsandhaveatechnicaldegreei.e.,BSComputerScience/ManagementInformationSystems/Science/Engineering/Math/Physics/Chemistrywitha3.0GPAOR(forApplications)provenprofessional/technicalexperience,i.e.,demonstratinganunderstandingofApplicationsatafunctionalandtechnicallevel(preferablyOracle)

Job:Support

Location:CN-CN,China-Dalian

JobType:RegularEmployeeHire

Organization:Oracle

制度大全-www.qiqUha.com.com

篇2:服务器产品技术支持职责

1.负责客户服务器软硬件的现场实施。

2.负责系统的维修与维护。

3.负责服务器的安装与调试。

4.负责客户的售后支持。

篇3:安防产品售前技术支持岗位职责

金风慧能-售前技术支持(消安防产品)(J14180)金风慧能技术有限公司金风慧能技术有限公司(分支机构)工作职责:

1、熟练操作Office办公软件,Solidworks软件,工程制图,电气图纸的设计,软件开发知识;

2、从事相关消防,视频安防专业,熟练掌握电气知识,工程制图等优先;

3、优秀的人际沟通协调能力;

4、商务计划管理经验;

5、项目管理经验;

6、具有良好的逻辑能力、综合分析能力及文档能力;

7、基本技术能力要求:word,Excel,ppt,visio。

任职资格:

1、售前支持:负责产品技术技术方案编制,整理,配合销售完成客户沟通产品介绍

2、产品开发:消防系统辅助设计,支架线缆图纸制作;

3、项目管理:重点技术项目开发管理;

4、技术开发:配合主机完成产品设计;

5、软件产品的辅助开发等。