临床支持专员ClinicalSupportSpecialist工作职责与职位要求
职位描述：
SUMMARY
Thispositionisresponsibleforhandlingclinical-relatedissues,internalandexternal,forAlignTechnologyinChina.Responsibilitiesfallinthreebroadcategoriesbutmaynotbelimitedto:
1.Trainingofcustomers(internal&external)and/orspeakinginclinicalsettingsonbehalfofthecompany,
2.ClinicalSupporttocustomersespeciallyonClinCheck,attachmentandtroubleshooting,
3.Contributororreviewofclinicalcontentofdoctoreducation/marketingmaterialsandinternalclinicaleducationmaterials.
ESSENTIALDUTIESANDRESPONSIBILITIESincludethefollowing.Otherdutiesmaybeassigned.
?ManagedaytodaytaskswithinClinicaldepartment.
?ProvideClinCheckreviewandclinicalsupporttocustomerstoimprovetheirinvisalignoperationskills.
?HandleClinCheckrelatedcomplaintandtroubleshooting.
?ProvideClinicalTraining(internal)–EstablishandoverseeinternalclinicaleducationtoAlignemployees,inparticularSales,CustomerServiceandMarketing.
?RepresentAlignclinicalpresentatacademicandprofessionalAligneventstocustomers.
?Provideclinicalfeedbackstoresearchprojectandnewproductlaunchtoimproveproducts.
?WorkwithlocalspeakersinthedevelopmentofpublicationsthatcanbeusedbyATascasestudies
?Followdepartmentalprocedurestoobtain100%accuracyandcompletenessinallareas
?Obtain&maintainappropriateknowledgelevelofemployeesonproductsandprocessthroughemployeetraining&development
?Participateinassignedclinicalprojectstosupport
?Spendapproximate20-50%workingtimetotravelandsupportlocaleducationevents,customervisitortaketraining.
Additionalresponsibilities:
?Participateinproactiveteameffortstoachievedepartmentalandcompanygoals.
?Performotherdutiesasassigned.
QUALIFICATIONS
Toperformthisjobsuccessfully,anindividualmustbeabletoperformeachessentialdutysatisfactorily.Therequirementslistedbelowarerepresentativeoftheknowledge,skill,and/orabilityrequired.Reasonableaccommodationsmaybemadetoenableindividualswithdisabilitiestoperformtheessentialfunctions.
HighlyOrganized
ActionOriented
Takesinitiative
Resultsorientedwithprovenexperience
Independentandabletoworkautonomously
Strongtimemanagementskills
Task-oriented-Quicktorespond
ExpertinPowerPoint,Excel,Word,andoverallcomputerandcomputerorganizationalskills
ExperiencewithInvisalignIDSandClinChecksoftware
Goodcommunicationskills
EDUCATIONand/orEXPERIENCE
DDSdegreeorequivalent;CertificateofDentistryfromanaccreditedUniversity;MasterofOrthodonticsdegreeorequivalentisdesired
FluentinEnglish
.
WORKSCHEDULE/HOURS
Thenormalworkhoursanddaysassignedtothispositionare:Mon-Fri9:00amto6:00pm.
www.qiQuha.com.com 制度大全篇2:临床支持专员ClinicalSupportSpecialist工作职责与职位要求
职位描述：
SUMMARY
Thispositionisresponsibleforhandlingclinical-relatedissues,internalandexternal,forAlignTechnologyinChina.Responsibilitiesfallinthreebroadcategoriesbutmaynotbelimitedto:
1.Trainingofcustomers(internal&external)and/orspeakinginclinicalsettingsonbehalfofthecompany,
2.ClinicalSupporttocustomersespeciallyonClinCheck,attachmentandtroubleshooting,
3.Contributororreviewofclinicalcontentofdoctoreducation/marketingmaterialsandinternalclinicaleducationmaterials.
ESSENTIALDUTIESANDRESPONSIBILITIESincludethefollowing.Otherdutiesmaybeassigned.
?ManagedaytodaytaskswithinClinicaldepartment.
?ProvideClinCheckreviewandclinicalsupporttocustomerstoimprovetheirinvisalignoperationskills.
?HandleClinCheckrelatedcomplaintandtroubleshooting.
?ProvideClinicalTraining(internal)–EstablishandoverseeinternalclinicaleducationtoAlignemployees,inparticularSales,CustomerServiceandMarketing.
?RepresentAlignclinicalpresentatacademicandprofessionalAligneventstocustomers.
?Provideclinicalfeedbackstoresearchprojectandnewproductlaunchtoimproveproducts.
?WorkwithlocalspeakersinthedevelopmentofpublicationsthatcanbeusedbyATascasestudies
?Followdepartmentalprocedurestoobtain100%accuracyandcompletenessinallareas
?Obtain&maintainappropriateknowledgelevelofemployeesonproductsandprocessthroughemployeetraining&development
?Participateinassignedclinicalprojectstosupport
?Spendapproximate20-50%workingtimetotravelandsupportlocaleducationevents,customervisitortaketraining.
Additionalresponsibilities:
?Participateinproactiveteameffortstoachievedepartmentalandcompanygoals.
?Performotherdutiesasassigned.
QUALIFICATIONS
Toperformthisjobsuccessfully,anindividualmustbeabletoperformeachessentialdutysatisfactorily.Therequirementslistedbelowarerepresentativeoftheknowledge,skill,and/orabilityrequired.Reasonableaccommodationsmaybemadetoenableindividualswithdisabilitiestoperformtheessentialfunctions.
HighlyOrganized
ActionOriented
Takesinitiative
Resultsorientedwithprovenexperience
Independentandabletoworkautonomously
Strongtimemanagementskills
Task-oriented-Quicktorespond
ExpertinPowerPoint,Excel,Word,andoverallcomputerandcomputerorganizationalskills
ExperiencewithInvisalignIDSandClinChecksoftware
Goodcommunicationskills
EDUCATIONand/orEXPERIENCE
DDSdegreeorequivalent;CertificateofDentistryfromanaccreditedUniversity;MasterofOrthodonticsdegreeorequivalentisdesired
FluentinEnglish
.
WORKSCHEDULE/HOURS
Thenormalworkhoursanddaysassignedtothispositionare:Mon-Fri9:00amto6:00pm.