销售服务部主任岗位职责

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发布时间：2021-12-15
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交通服务部EMC销售主任莱茵技术莱茵技术(上海)有限公司,TUV,上海莱茵,莱茵技术,莱茵集团 Job Description:

1. Business development of automotive component testing service in South China, including EMC, reliability test and material test.

2. Follow up inquiries, handle quotations and responsible for payment handling of responsible customers.

3. Maintain good relationship with assigned existing customers.

4. Search and develop new clients for automotive component testing service.

5. Make client visit plan, business promotion plan to fulfill personal annual sales target.

Job Requirement:

1. Bachelor Degree or above.

2. At least 1- 3 years' sales work experience.

3. Strong ability to build customer relations and good communication skills.

4. Creative, responsible, good team player.

5. Fluent in spoken and written English.

6. Knowledge about Testing, Certification and Automotive Electrical service related is preferred.

篇2:客户服务部岗位职责

售后服务总监彩迅工业(深圳)有限公司彩迅工业(深圳)有限公司,彩迅工作职责 :

1. 负责客户服务标准、操作流程的制定,规范客户服务行为。

2. 负责客户关系的维护与开发管理,并及时与销售和技术团队沟通。

3. 负责客户咨询、投诉等监督检查工作,发现问题及时处理。

4. 负责客户回访制度的建立,并监督实施。

5. 负责客服部的团队建设。

6. 定期向上级反馈可行性工作方法,及工作流程等改进建议。

7. 客户服务部的周期性工作报告;

8. 及时完成上级领导交办的其他任务。

Key Responsibilities:

1. To manage the daily Customer Service affairs and escalate to Overseas Operations Management Director for any abnormity & risks;

2. To provide training programs to improve individual and sustain a highly effective team;

3. Objective management to team members and review with staff to ensure high level index on CSS;

4. To communicate with customer on behalf of company on the implementation of business terms in customer's POs as well as the forecast;

5. To be responsible for Customer Satisfaction Management Program, collect the survey and share within management team for correction actions:

6. To maintain budgetary controls and provide options for cost down;

7. To properly handle customer complaints, responsible for ISO process / documents / audit related to CS;

8. Other duties as required.

岗位要求:

1. 本科或以上学历,年龄32至38岁;

2. 5年以上客户服务工作经验, 三年以上团队管理工作经验,

3. 有高度的责任心和客户服务意识,亲和力强,有耐心,学习能力强;

4. 具备良好的流程建设能力,优秀的沟通能力和谈判技巧;

5. 熟练办公软件应用,如Word、Excel,PPT等;

6. 注重细节,以客户为核心,以结果为导向;

7. 优秀的分析能力和系统化管理能力;

8. 英语听、说、读写流利,此为必备条件。

Qualifications:

1. Bachelor degree or above, 32 to 38 years old;

2. 5 or above years solid experience working in Customer Service section, 3 years management & leadership skills;

3. Advanced communication and negotiation skills (presentation, customer interaction skills);

4. Proven Leadership skills & demonstrated strong performance in prior roles, with increasing levels of responsibility & independence;

5. Excellent application skills in MS, such as Word, Excel, PPT,etc;

6. Details sensitive, high achievement and customer oriented;

7. Excellent analytical skills and systematic work approach;

8. English communication(in speaking, redaing, writing) is a must.

篇3:客户服务部总监岗位职责

客户服务部总监工作职责

1. 负责服务流程体系的规划与搭建;

2. 制定并贯彻执行公司客服计划和标准,全面提升客户服务质量;

3. 负责服务品质、指标的监控、分析、改善;

4. 负责客户关系管理、NPS提升的统筹规划与管理;

5. 负责客服团队的建设与考核管理;

6. 负责服务营销工作的推动与实施;

7. 负责服务运维成本的监控与优化;

任职资格

1. 5年以上客服工作经验,3年以上客服管理经验;

2. 能够在压力下处理冲突和挑战, 具有积极向上的心态和认真负责的工作态度;

3. 良好的沟通协调能力、组织策划能力、项目管理能力;

4. 丰富的团队管理经验,良好的团队管理能力;

5. 良好的演讲与授课技巧。工作职责