投诉协调专员岗位职责任职要求
投诉协调专员岗位职责
岗位职责:
1.受理客户投诉,及时联系责任方处理好客户投诉;
2.负责客户满意度回访,分析真实客户满意情况并作出改进;
3.负责划分客户投诉问题的责任界定,提升处理效率;
4.负责客户投诉受理流程的改进;
5.定期制作客户服务工作情况总结报告报上级审批
任职要求:
1、大专以上学历;
2、有较强的沟通能力,仔细度高,责任心强;
3、积极主动为客户解决问题;
4、有物流工作经验的优先;
投诉协调专员岗位
制度大全-www.Qiquha.com.com篇2:投诉客服专员岗位职责
客户服务/投诉处理/客服专员驿舒达酒店预订服务(上海)有限公司驿舒达酒店预订服务(上海)有限公司,hrs,驿舒达WearelookingforaShanghaibased2ndLevelAgentChina(m/f)thatprovidescontributiontothecontinuousimprovementofservicesforHRScustomers.
AtHRSGROUP“Welovetomakeithappen”:Wearetheworld’sleadinghotelsolutionsproviderandenablebusinessandleisuretravelerstosearch,bookandstayincontroloftheirhotelaccommodation.Itisourgoaltomakethebookingexperiencesimpleandsmart.Ourbookingportalscombinemorethan850,000accommodationsworldwideandformthebasisforourinnovativeend-to-endsolutionsweareofferingtoglobalcorporations.TheHRSGROUPcontinuestoexpandandemploysmorethan1,500peoplein27officesacrosstheworld–includingCologne,Shanghai,London,MumbaiandSydney.
Tofuelourinternationalgrowthwearelookingforentrepreneurialminds,whoarepassionateandresult-driven,haveastrongteam-spiritandwilltakeonthechallengetopioneertheeverchangingtravelindustry.DoyoualsowanttomakeithappenatHRS?
Thechallengeyouareupfor.
-Takeend-to-endresponsibilityofdealingwithcomplaintsfromHRScustomerswithexcellentqualityandservicestandards
-Clarifythecausesofcustomercomplaintswithinternalandexternalcontacts
-Processthecustomercomplaintswithoptimalsolution
-Maintainandmanagethecustomerdatainthesystem
-Participateinprocessoptimizationproject
Thecommitmentyoubring
-Bachelor’sdegreeorabove
-3yearsofworkingexperienceincomplaintmanagement,ideallyinthehospitalityortourismindustry
-GoodknowledgeinPCapplication,withproficiencyinusingCall-Centre-Systemsorotherrelatedspecifiedsoftware
-Astructured,independentandserviceorientedworkingstyle
-FluencyinEnglish,spokenandwritten
Therewardyouget
-AhighimpactQualitySpecialistrolewithhighdegreesofresponsibilityandautonomy
-Plentyofroomforpersonalgrowthandprofessionaldevelopment
-Ahighlytalented,passionateandinternationalteamthatrevolutionizesthetravelindustry
-Strongteamperformanceandatransparentresultsfocustowardsoneshareddirection
-Amodernworkingenvironment
篇3:售后投诉专员岗位职责任职要求
售后投诉专员岗位职责
岗位职责
1、对新、老客户进行回访,做好售后服务;保持跟客户的联系,增加沟通,了解客户所需,促进后期合作;
2、及时处理客户的建议、投诉,解答问题和意见,记录整理及汇报;
3、月子客人的沟通及联系
4、善于处理客户提出的各种问题及各种投诉。
任职资格
1性格外向,有较强的沟通能力及服务理念
2有一定客户服务工作经验
3做事主动积极,细心负责,沟通能力强,有团队合作精神,抗压能力强,能面对客户的不同问题给与解决
4有责任心,能独立完成任务
售后投诉专员岗位